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Claims Reporting Options

AI Insurance Group has a dedicated Claims manager available to you Monday through Friday, 8:30AM - 5:00PM EST.  To reach our Claims manager, please call our office at (678) 726-1000.

You have two options to report urgent after business hours claims:

  • If your claim is urgent and occurs after business hours, you may report your claim directly to your Insurance Company. The following is an Insurance Company Claim Reporting Directory. If you notify the carrier directly, please notify us as soon as possible so we can set up a file and monitor your claim.
-OR-
  • If you do not see your insurance company on the list and you have an urgent claim after our normal business hours, you may call our office and dial extension 307 for the after hours claims mailbox.  Our Claims manager will check this mailbox once per day during the weekends and during holiday closures.

Claims Reporting Tips

In reporting your loss to your insurance carrier, please be prepared to provide the following information:

  • Your Full Name or the Business Name
  • The phone numbers where a Claims Adjuster can contact you
  • Your policy number
  • The date of loss (date when damage first occurred)
  • The location of the property & scope of damage
  • The cause(s) of loss