The components of our service plan will be based on three concepts:

• Experience and Expertise
  
  
• Responsiveness
  
  
• Commitment.

As your broker, AI Insurance Group will acquire the knowledge to service your organization and will provide you with the dedication and diligence necessary to implement an insurance plan that works to your best interest.

The dedicated risk management and insurance professionals at AI Insurance Group make it their business to understand your business. We are committed to providing innovative products and services in order to best address our clients' business needs.

Our service philosophy is to be responsive to our clients in a professional and timely manner. We strive to return phone calls within 2 to 4 hours, issue basic certificates within an 8-hour turn-around period and encourage periodic coverage and claim review meetings (monthly, quarterly, semi-annually, etc.).

The AI Insurance Group team that will service your account is comprised of not only your sales professional but an Account Manager, Assistant Account Manager as well as a Claims Manager. Our team approach to service ensures that our clients always have an experienced person available to answer their questions and assist them with any problems.

Finally, the cornerstone of our organization's focus is our Commitment to serve our clients' needs. Our corporate culture is one of extraordinary service from the client's perspective. We also believe in mutually beneficial relationships and strive to develop long-term relationships that will benefit not our clients for years to come.