With most Employee Benefits Brokers, service is an afterthought or inconvenience that is only handled when a problem arises. For The A.I. Group, Inc., service is the number one priority at all times. We employ a knowledgable staff that is customer oriented.

To ensure superb customer service, The A.I. Group, Inc. performs the following items:

• Every call is logged to ensure every issue we receive is handled accordingly,
  
  
• Routine Service calls to each client every 4-6 weeks,
  
  
• For all service issues a service log is started and not closed until resolved.
  
  
• Clients receive a Point of Contact sheet, showing the Producer, the lead Account Executive, the Client Manager, and the Administrative Assistant assigned to them.
  
  
• Each Account Executive has a backup Account Executive who assists your dedicated AE with day-to-day issues or in the event your AE is away from the office.